Debbie Lattin Insurance

“Edit: I am not mad about miscommunication, I am upset at how we were treated with hostility. This review is not for the company as whole. I appreciate their efforts in helping me find affordable insurance with my terrible driving record on 2 different vehicles. ESPECIALLY SPENCER. I will recommend him to anybody ever looking for insurance at all. Hes amazing and always willing to help even wehen he cant, he will take time out of his day to try. However, this rating is based on the customer serviced we received from Anna. I recently got a car and insurance myself was straight up too expensive. So I have my girlfriend call to try to get a plan together. Well, there was some misunderstandings and miscommunication. This led to some issues that aren't anybody’s fault but our own for not understanding some terms of what was being said. Look though, you guys are the professionals here. Ana, be like spencer and try to EXPLAIN THINGS WELL WITHOUT ATTITUDE. We have questions obviously because we don’t work in your field. I mean that is what we’re calling you for right? You’re supposed to know better so we call you for help and you get ANNOYED when we ask questions to clarify things. Just answer the question so we keep buying from you and you keep getting our commission. Spencer, thank you for your help. Ana, you should go shadow him for a day and learn how to treat a paying customer.”

— Josiah Holiman, Google Review

“So, I may be completely in the dark about the responsibilities of an insurance agency. However, just based on principle, I feel that if you pay an agent for insurance coverage, there should be some type of communication from the agency if there is a detrimental change or potential change in your policy. My insurance was incredibly high for no other reason other than one of my vehicles was an older vehicle and full coverage insurance on older vehicles tends to be higher. So, I was consistently late on the payment because it was very hard for me to pay it each month. However, I always communicated this directly to the insurance company themselves. I was late pretty much every month, but I had established that as long as it was paid by the 14th of the month, the policy would not cancel. So, originally this was a two-star review, but instead of responding to what my actual concern is in the review, the agent decided to basically restate exactly what I said in my review, except they included dates. You didn't even take the time to understand what my concern was. You were angry about the review and so you decided to go on the defensive and attack me by blaming it all on me. Bottom line, is that during the life of the policy, it was crystal clear that I was struggling to pay such a high premium. Was I ever contacted when the policy was about to cancel by my agent? The answer is no. Was I ever contacted by my agent to discuss potential options to make the policy more affordable? The answer is no. Was I ever contacted by my agency ever? The answer is also no. And to take it a step farther, you call me a liar in your response and say you don't think I even spoke with anyone in any other agency. That is the most ridiculous response to a review I've ever read and I'm a certified Google Ad local guide. I've read some horrible responses, but yours is on a whole new level. You didn't even listen to what my concern was. My concern is that if the policy was facing cancellation at any time, especially when it was sooner than normal in the month, you would think that sometime during the life of my policy, my agent would reach out to me and ask if there was anything they could do or at least contact me to ask if I was aware that the policy was about to cancel. Obviously, you knew that it was facing multiple cancellations because you just responded with the dates. So, to say in your response to my review that you aren't given that information seems a little silly since clearly you knew every single time. If you are an agent for someone and they are facing cancellation every single month, don't you think it would benefit them to maybe pick up the phone and discuss that with them? Have you ever contacted me for anything regarding my policy? The answer again is no. And no, I was not contacted by the insurance company about the cancellation today. The only reason I found out is because I called to pay a payment and was told that my normal payment amount would not be enough to keep it active. Yes I spoke to multiple agents today and I was able to get a policy with a reputable agency that is $300 less per month and so clearly there were other options out there. Maybe you don't have access to those options and that's okay. If you would have contacted me even once to look at those options, this review wouldn't be here. This review is here because you as an agency did absolutely nothing to try to help continue my coverage. Isn't that exactly what we pay an agency for? Again, an agency should look out for the best interest of their client. Did you do that for me honestly? You did not. I am a member of multiple Facebook groups that discuss local business issues and your name has been brought up a lot lately and so clearly I am not the only person that feels that you lack communication with your clients. So, instead of attacking the person writing the review, maybe take a step back and look at how you are working with your clients and decide, am I really that far off or is there clearly a communication issue between you and your customers?”

— PGP Custom, Google Review

“I needed a bond for my employee to become a Notary, fast track DLI was next to my office called 830 in the morning walked over and hit in my before nine ! Super professional , fast . Highly reccomend.”

— STUNTSON, Google Review

“I had been a client of this insurance company for several years. I had never had an accident. I backed into a trailer. No damage to the trailer but some damage to my fender. About $1500. Well my insurance rates were raised because of this. I don't feel that Jill had my best interest at heart. When I discuss this with her she told me " well I work for the insurance company and you" so I told her that I was the one that was paying her salary, and I felt I was her client. So I acquired insurance with another agency. And actually was about $20 a month less expensive.”

— Christine Mueller, Google Review

“I am very disappointed with your office. I wish I was told that a lapse in the insurance would create a major challenge for me. Asking me if I am planning to buy a car is not the same as telling me about potential problem. Telling me that a new quote will be $100 more is not right. Going through a car accident is already stressful, and having the office who doesn't care is unacceptable. My biggest disappointment is that nobody tried to help me. You may reply whatever you what, but this is how you made me feel - very disappointed.”

— Katrina Oksten, Google Review