Flow Collision Center of Charlottesville

“I do not recommend this company. Bad estimate, poor communication, extended time to complete job. The job ended up costing $1850 more than the estimate. So the original estimate was only 53% of the final bill. This is because they took 4 days of having the car to determine a scrape on the door required a complete door replacement which took 4 additional days to order and receive. The original estimated 1 week repair took 23 calendar days. The customer rep would never return phone calls or emails. When the job started I had left voicemails and wrote an email stating that someone entered my phone number incorrectly on their records. My communications went unanswered (or unread) and I had to go there in person to get a status of the work on my car and have them correct the phone number. It was a very bad customer service experience overall.”

— Roy Lee, Google Review

“Minor repaired to be completed Jorge stated it take an hour. Dropped off @7:30 in the morning and told them I needed back by 1pm. No return calls from Jorge and now it's 12:35 and they HAVEN'T started the pair. DO NOT RECOMMEND AT ALL. The office staff is great but Jorge is TERRIBLE”

— Cindy, Google Review

“I would NOT recommend using Brown Collision Center. I am only writing this because Brown will not return my calls or outreach. The work that they did, took additional time. Externally everything looked fine. I also understand that plans change. However, we were not notified of this until the end of the promised day of completion. They knew for multiple days that the work would not be completed on time, but failed to notify us. They have very poor communication skills. Now to the work they did not do. Internally the car was a mess. I'm assuming they thought it was hidden and we would not notice. The AC worked prior to the collision with the deer. However, upon receiving the car back from Brown. The AC did not work. I had explained that the condenser was damaged (Bent and leaking) from day one. Brown stated to my Insurance that it was not damaged. My insurance asked me to take it back to them. I called to set that up and Brown refused to look at it. I took my car to another mechanic due to the car overheating. It was discovered that not only was the condenser damaged beyond repair. The radiator was also damaged (bent and leaking). Brackets holding the radiator in place were bent and one case not even attached to the radiator any longer. Brown had to remove the plastic cover to replace a bar directly over the condenser and radiator. There is no way to miss the damage. Either their technician was incompetent or they purposefully neglected it and replaced the cover. I have followed up with Brown via phone on two occasions, and once using their "contact us" page. I would like an explanation as to why they neglected the work and left the car unsafe to drive. My mechanic also found that the work they did was poorly done internally as well. Brackets were left off or broken. I am not sure how you could miss the damage in the attached images, but they did. The bracket my mechanic is holding was supposed to be holding the radiator in place. It was not even attached. This is what the car looked like internally after they supposedly "fixed it".”

— Chris Holman, Google Review

“I would like to thank Flow Collision in general, and Amanda Easton and the technician who worked on my car in particular, for all of their help in fixing my car. I have a somewhat unusual car that is 30+ years old, which is in excellent condition. After an unfortunate incident, I went to Flow because I knew that they had an "old-school" technician who would be able to repair my car. I was not disappointed. Amanda immediately recognized the unique nature of the repair, walked me through the process of getting the work done, and kept me regularly informed throughout the process. The technician did superior work. The car looks fantastic. Again, thank you for all of your help and for all of your good work!”

— Edward Strawderman, Google Review

“Flow Collision especially Jennifer Eubanks was very helpful in getting our claim resolved. Although our car was a total loss she worked with our insurance company to insure that they had everything that was needed to finalize claim. ⭐️⭐️⭐️⭐️⭐️”

— Ron Koenig, Google Review