Banfield Pet Hospital

“My 9 year old dog’s rabies vax expired three months ago. Banfield only authorized a one year new vax instead of the normal three year vax. Said it was up to the Vet’s discretion— the VET’S DISCRETION!!! I repeat my dog is 9 years old the former shot just expired! Discretion means they could have said YES to a new three year shot but choose to say no and only gave a one year!!! This means this place is only after money!!! Pick another Vet facility and not Banfield!!”

— Tina R, Google Review

“My three pups have been seen by multiple vets, and multiple Banfields over the years and this is by far the best! Dr. Dombrowe is second to none! She is kind and thorough and always takes the time to explain things and answer all of my many questions. The staff at this location seem to truly love what they do and are always so kind, helpful, and happy!”

— Ashley Krammes, Google Review

“I recently adopted a cat from the ASPCA. I was given a list of clinics for the 1st free checkup. I immediately wanted to go to Banner Pet Hospital. I had a friend shared with me about her wonderful experience with her dog. I scheduled my free visit, only to find it my coupon expired. The staff told me about the coupon for a free exam. Huge relief. Dr. Costa, was so positive and shared information that I found easy to understand and follow up on. Sam is spectacular and caring. I feel more confident at as a pet parent. Will be returning when needed.”

— Tenise Gibson, Google Review

“We visited the Banfield Pet Hospital inside PetSmart at Forest Lakes on 5.25.19 because a day or two before my mother had noticed that our 10 year old Brussels Griffon, Juju was just not acting her normal self. I woke up that morning with a text for my mother asking me to keep an eye on her, due to her not acting right. This being a dog that the second you take a step is right on our heels is suddenly not moving at all. So I immediately called Banfield to see if they had an opening or when was the soonest they could see us. They were able to see us that afternoon, we were hopeful... We arrived for our appointment, no one seemed to know why we were there, even though I had given explicit detail when making the appointment. While waiting to be seen Juju had used the restroom all over me. She hadn't been eating or drinking, at least not that we had seen. Who I assume was a Tech decided to take her to the back, she said they were going to do blood work. That is all we were told. She was then brought back, someone else walked into the room - she never introduced herself. They proceeded to tell us that they took a fecal sample along with blood and it would take about 10 minutes to get the results. Once the results were done they said that their primary concern had been her liver or her kidneys, but that they were fine. Everything else on her bloodwork was all over the place though. They told us she probably just got into something - which we highly doubted - and it was irritating her gut which was why she wasn't eating or drinking so she was just very dehydrated. They gave us 3 options - take her somewhere that could do continuous IV fluids (Bc a 'Pet Hospital' can't do that?), give her subcutaneous fluids, or euthanize her! Needless to say the last option was off the table. We went for the subcutaneous fluids and antibiotics and hoped for the best because they didn't seem too concerned, and after all they were the professionals, right? Well this went on for 2 more days. We couldn't get her to eat or drink. We managed to get some fluids in her only by force feeding her with a syringe. So by Monday afternoon (Memorial Day) I'd had enough and we went to the Emergency Vet. Before even running a single test they knew what was wrong. She wasn't showing any of the classic symptoms but they suspected that she had an infected uterus, which was life threatening. The worst part for us at this point was realizing we had already taken her to a vet and they completely missed this! They charged us $300 and did absolutely nothing. They did an X-Ray to confirm, which it did along with a mass. So her life was a risk and she needed emergency surgery. At this point she was so weak she would most likely not have survived the surgery. So we had to make to horrible decision to end her suffering, even though it was the hardest thing for us. I have waited this long to write a review for Banfield because I have been very angry. They claim to be a Pet Hospital, yet when we really needed a pet hospital they got it totally wrong and maybe if we had known what the real problem was sooner we might have had a chance to save our sweet girl. I write this as a warning. Make sure you trust the vet you take your animals to, I can promise you we will not be taking any of our pets back to Banfield and if I could give a negative rating I would.”

— Rachel Elliott, Google Review

“I had an extremely disappointing experience. I called ahead at 3:07 to let them know I was running just a few minutes late. When I arrived at 3:10, after driving across Charlottesville from the University of Virginia with my 86-year-old grandfather and our 13-year-old dog, Courtney told us we “should have called to say we were here” and refused to take us back. Instead, she made us reschedule, saying we were “wasting her time.” We were there. We had already called. Turning away an elderly man and making us leave after such effort was unnecessarily harsh and unprofessional.”

— Sean Gillaspie, Google Review