Zephyr Environmental Solutions, Inc.

“We needed to have a blower door test done. After reading the reviews for multiple companies, we decided to contact Zephyr ES. So glad we did. This company is top notch. Jesse was very professional and prompt with his response and service. He was able to schedule us the following day! Communication is excellent. Not only was the service outstanding, Jesse provided helpful advice. We highly recommend this company to anyone needing this type of service.”

— Susan Gilsdorf, Google Review

“TLDR: responsive, honest, knowledgeable and fair small business.  I'm not the type to write reviews but feel compelled to because Zephyr is the kind of company and Jesse is the kind of person you want to do business with. Zephyr was recommended to me by a friend when I needed a replacement unit installed in May 2021.  That was during the height of COVID supply chain issues but Jesse worked some magic and was able to give me a few options that were actually available.  He also provided an "R2D2" style portable a/c unit to keep us comfortable until the new RUUD unit was installed. Fast forward to December 2024 during an annual maintenance appointment.  I'd put a woodstove in my basement and wanted to put in a return in the basement so that I could circulate all that toasty warmth upstairs.  Jesse listened, understood my request, and delivered a solution so perfect it was better than I imagined. Shortly after he added that basement return I had an issue with the RUUD unit he had installed almost 4 years earlier.  The unit started putting out lukewarm air regardless of whether it was heat pump or back up heat mode.  Kevin and Evan from Zephyr were out 2 or 3 times in the January/February 2025 trying to troubleshoot the issue with minimal or no improvement.  The unit seemed to perform ok when cooling in the summer, but the heating issues appeared again in November.  The Zephyr team came out another 2-3 times and spent a lot of time sending data to RUUD and replacing parts.  Ultimately they were not able to figure out the issue and we chalked it up to that unit being a lemon.  The final solution was that Zephyr put in a brand new Moovair unit and only charged me their cost for the unit and installed it for free.  I think that is more than fair because at this point 1) the RUUD unit was already 4.5 years old so warranty coverage is suspect 2) they had DAYS  of unpaid time tied up in trying to troubleshoot the RUUD and installing the Moovair 3) ultimately I got a new, more efficient, better performing, and quieter unit for a fraction of what a new one would cost.  No matter how I calculate price of the expected life (4.5 years for the RUUD and assume 10-15+ for the Moovair) I feel like I'm coming out ahead.  Did I want to pay several thousand dollars for a new unit or did Zephyr want to have a lot of unpaid labor time?  Of course not.  But ultimately Jesse stood behind his work and offered me a fair solution. Another important thing to me is that Jesse knows HVAC.  Seemingly endless knowledge and obvious expertise.  I'm the most avid DIY'er you'll ever meet so it's tough for me to trust someone else to work on my house or cars.  I want to deal with experts.  He's always willing to talk through the problem, explain it, offer opinions, etc, and that gives me confidence in his work.”

— Christopher Winter, Google Review

“Jesse and the Zephyr team are the best. They're always responsive and thorough and you can count on them to resolve even difficult, non-standard problems. We first met Jesse when we had an issue with air infiltration and duct sweating. Multiple other companies didn't want to handle the problem but Jesse enthusiastically took it on. He identified several issues and helped us with air sealing and re-insulating our attic and with duct work insulation. Zephyr also handled replacing our HVAC unit several years ago and has helped us with regular maintenance since then. When the unit recently had a mechanical issue, Jesse's team took care of diagnosing and explaining the problem, all the warranty paperwork, and installing the new part. They went out of their way to make sure we were back up and running for the holidays and even followed up unprompted to verify everything was working correctly. You can't ask for better service than that and I'd recommend Zephyr for any HVAC problem, big or small.”

— Erik I, Google Review

“Best HVAC experience so far in Charlottesville. I shopped around 10+ HVAC firms when my mini split system sprung a refrigerant leak and stopped heating in the dead of winter. The team was extremely insightful, transparent, and prioritized my call to get them to come out first thing in the morning. Unlike other firms, they gave me a 1 hour window (8-9 am) not 12-4, allowing me to plan my day far better. Kevin, our technician, was kind and quickly repaired our leak, checked for others, pressurized our system and left us set to make it through the winter unscathed. This company truly feels family owned and your money feels like it goes to the right place and not to some big corporation. Will be using Zephyr for all future needs. Their dispatch/diagnostic fee is on the lower end from what I've found, their turnaround time is fast, and the cost for their services is highly competitive.”

— Justin Kramp, Google Review

“Jesse and his crew installed a new HVAC system for us 3 years ago. We had a 10 year old system that was really noisy in the winter, and was vented inefficiently throughout the house. Switching to Zephyr Environmental Systems from a larger chain of HVAC installers was the right decision - our new unit makes much less noise, has better air flow throughout both floors of the house, and gave us a slight decrease in our energy bills. After hearing from our old company, “That’s the best we can do” Jesse did better. Zephyr Environmental Solutions also provides great maintenance. They have been there for us when a couple of minor issues arose. So glad we are with Zephyr!”

— Carolyn Merrick, Google Review