HVAC & Heating
Roanoke's Full-Service Home Experts Since 1999 · Roanoke, VA
Published in partnership with Ostrom Electrical Plumbing Heating & Air
Book online anytime
| Mon | 7:30 AM – 7:00 AM |
| Tue | 7:30 AM – 7:00 AM |
| Wed | 7:30 AM – 7:00 AM |
| Thu | 7:30 AM – 7:00 AM |
| Fri | 7:30 AM – 7:00 AM |
| Sat | 8:30 AM – 6:00 AM |
| Sun | 12:30 PM – 5:00 AM |
Ostrom Electrical Plumbing Heating & Air has been Roanoke's trusted home service provider since 1999, serving families across the Roanoke Valley with comprehensive electrical, plumbing, heating, and air conditioning solutions. What started as a small local business has grown into one of the region's most highly-rated home service companies, earning over 3,400 Google reviews with a 4.9-star rating and an A+ Better Business Bureau accreditation. The company's philosophy is simple: treat every customer with integrity, honesty, and fairness — and that commitment has made Ostrom the go-to choice for homeowners searching for 'best HVAC repair near Roanoke' or 'emergency plumber in Roanoke VA.'
Ostrom's team of licensed, professionally-trained technicians specializes in a full spectrum of home services. On the HVAC side, they install and service all major heating and cooling systems including furnaces, boilers, heat pumps, and central air conditioning, with particular expertise in ductless mini-split systems and indoor air quality solutions. Their plumbing division handles everything from burst pipe repairs and drain cleaning to sewer line replacement and sump pump installation, plus comprehensive water heater services including tankless upgrades. The electrical team offers panel upgrades, EV charger installation, whole-home surge protection, lighting, ceiling fans, and standby generator systems — ensuring families have backup power during outages.
What sets Ostrom apart is their commitment to convenience and transparency. They offer same-day service availability seven days a week, with extended hours to accommodate busy schedules (open until 7 PM weekdays and offering Sunday appointments). Every job starts with upfront pricing — customers know exactly what they'll pay before work begins, with no hidden fees or overtime charges. Ostrom backs all work with a 100% satisfaction guarantee: if the service doesn't meet expectations, technicians make it right or you don't pay. The company also offers flexible financing options and seasonal promotions like their 'Cash for Clunkers' program that pays customers to upgrade old HVAC equipment.
Ostrom is best suited for Roanoke-area homeowners who want a single, trusted company for all their home service needs — families tired of juggling multiple contractors, first-time homeowners establishing relationships with reliable service providers, and anyone seeking emergency repairs with guaranteed same-day response. Whether you need an AC repair during a summer heatwave, a furnace tune-up before winter, a plumbing emergency handled immediately, or a whole-home electrical upgrade, Ostrom's experienced team delivers professional, timely solutions that keep your home safe and comfortable year-round.
Best for: Roanoke homeowners needing emergency HVAC or plumbing repairs, families seeking a single trusted contractor for all home services, first-time homeowners establishing service relationships, anyone upgrading to ductless HVAC or tankless water heaters, properties requiring electrical panel upgrades or EV charger installation
Service area: Roanoke, VA and the surrounding Roanoke Valley
Why choose Ostrom Electrical Plumbing Heating & Air: Ostrom is the only company in Roanoke offering licensed electrical, plumbing, HVAC, and generator services under one roof, with same-day availability seven days a week. Unlike competitors who specialize in one trade or charge overtime fees, Ostrom provides transparent upfront pricing, extended hours, and a 100% satisfaction guarantee backed by over 3,400 five-star Google reviews — making them the area's most trusted and convenient home service provider.
One-Stop Shop for All Home Services: Ostrom is the only company in Roanoke offering licensed electrical, plumbing, HVAC, and generator services under one roof — eliminating the hassle of coordinating multiple contractors for different home needs.
Same-Day Service, 7 Days a Week: With extended hours until 7 PM weekdays and Sunday availability, Ostrom offers convenient same-day appointments for emergencies and urgent repairs — no waiting days or weeks for critical fixes.
Upfront Pricing with No Overtime Charges: Every job includes transparent pricing before work begins, and Ostrom never charges overtime fees — ensuring customers know exactly what they'll pay with no hidden costs or surprise charges.
25+ Years Serving Roanoke with 3,400+ Five-Star Reviews: Since 1999, Ostrom has earned a 4.9-star Google rating from over 3,400 reviews and an A+ BBB accreditation, reflecting decades of trusted service and unmatched customer satisfaction in the Roanoke Valley.
What services does Ostrom provide?
Ostrom is a full-service home company offering electrical (panel upgrades, EV charger installation, surge protection, lighting, generators), plumbing (repair, drain cleaning, sewer line service, sump pumps, water heater installation), heating (furnaces, boilers, heat pumps), air conditioning (repair, installation, maintenance), ductless HVAC systems, and indoor air quality solutions. They handle everything from routine maintenance to emergency repairs and full system replacements.
How quickly can Ostrom respond to an emergency?
Ostrom offers same-day service availability seven days a week. They're open Monday-Friday 7:30 AM – 7:00 PM, Saturday 8:30 AM – 6:00 PM, and Sunday 12:30 – 5:00 PM. For urgent HVAC, plumbing, or electrical emergencies, call (540) 685-4040 to schedule a same-day appointment.
Does Ostrom provide upfront pricing?
Yes. Ostrom provides transparent, upfront pricing before any work begins — the price they quote is the price you pay. There are no hidden fees, no overtime charges, and no surprises. They also offer free replacement estimates for HVAC, water heater, or electrical panel upgrades, and flexible financing options to make services affordable.
What is Ostrom's satisfaction guarantee?
Ostrom backs all work with a 100% satisfaction guarantee. If the service doesn't meet your standards, their technicians will make it right. If they can't resolve the issue to your satisfaction, you don't pay. They're committed to treating every customer with integrity, honesty, and fairness — a philosophy that's been the cornerstone of their business since 1999.
What makes Ostrom different from other home service companies in Roanoke?
Ostrom is the only company in Roanoke offering licensed electrical, plumbing, HVAC, and generator services under one roof, eliminating the need to coordinate multiple contractors. They specialize in ductless HVAC systems, tankless water heaters, EV charger installation, and whole-home surge protection. With same-day service, upfront pricing, no overtime charges, and over 3,400 five-star Google reviews, Ostrom delivers convenience, transparency, and proven reliability that competitors can't match.
Does Ostrom install ductless HVAC systems and tankless water heaters?
Yes. Ostrom specializes in ductless mini-split HVAC systems, which are ideal for homes without existing ductwork, room additions, or zone-controlled heating and cooling. They also offer tankless water heater installations as energy-efficient upgrades to traditional tank systems, providing endless hot water and lower utility bills. Their team provides free estimates for both ductless HVAC and tankless water heater replacements.
How do I schedule a service appointment with Ostrom?
You can schedule an appointment by calling (540) 685-4040 or using the online contact form at ostromservices.com. Ostrom offers same-day service availability and extended hours to accommodate busy schedules. Whether you need routine maintenance, an emergency repair, or a free estimate for a system replacement, their team will work with your schedule to provide prompt, professional service.
What areas does Ostrom serve?
Ostrom serves Roanoke, VA and the surrounding Roanoke Valley, including nearby communities in the greater Roanoke metro area. If you're unsure whether your location is within their service area, call (540) 685-4040 and their team will confirm coverage.
“I can’t recommend this company enough! Andi and Alexander were absolutely amazing. They came out to inspect my mother’s fuse panel and uncovered several serious issues we would never have known about. Most notably, they discovered a second fuse panel hidden in the crawl space—dangerously mounted in front of a gas line and water pipe. It was a major fire hazard waiting to happen. Andi took the time to thoroughly explain the situation and even showed us video footage of the problem. The very next day, both Andi and Alexander returned and spent hours rebuilding a safer, more stable mount and installing a new fuse box. They relocated it away from the gas and water lines and replaced the outdated glass fuses with a modern, safer system. Their professionalism, attention to detail, and dedication to safety were outstanding. They clearly explained the process and pricing before starting the work, ensuring we understood everything. Both were incredibly friendly and went above and beyond to make sure the job was done right. Thanks to them, a major hazard was identified and resolved. I’m truly grateful for their hard work and highly recommend this company—especially Andi and Alexander!”
— Tracy Fitzgerald, Google Review
“Update: I'm taking a star off because I had to call them after work was done to relay that registration of the surge protector was no longer required per the company, contrary to what I was told. The issue is not that registration is no longer required, the issue is that when I called they evidently have a virtual answering service now, and I had to wade through many questions and still was not able to speak to a real person. For what one pays for service from Ostrom, we shouldn't have to deal with a virtual customer service rep, only to get nowhere. I left a number for someone to call me, and no one has called back. Suggest you hire someone to answer the phone, as it used to be. I hired Ostrom to change a 2-prong outlet and wiring that my washing machine had been plugged into (via a cheap adapter as the washing machine has a 3-prong cord) by the previous owner. Dan was terrific. He determined that the wire gauge was incorrect for a washing machine, so he installed not only a GFI outlet, but also a new wire to the electric panel. He also (with the assistance of his helper, Edie) installed a whole-house surge protector on my panel. Dan is meticulous. He is a perfectionist, in a good way. And such a very pleasant gentleman. Dan is very knowledgeable. When I need electrical work done again, I will be requesting Dan. Ostrom is a bit pricey, but with the caliber employee such as Dan, it is worth the cost. You know you are getting the job done right.”
— Jennifer C, Google Review
“New heat pump installation. The team was prompt and professional, walked me through what they would be doing then again after the installation was complete showed me what was done. Very pleased! Great job cleaning up everything as well.”
— Crystal Shively, Google Review
“Adam did a great job. He was friendly, did great work, and made sure we were satisfied with all the work that was done. While I felt the price was higher than I wanted to pay, Adam did go the extra mile and helped us get a price we were comfortable with. That, we greatly appreciated!”
— Lee A Kabana, Google Review
“Our plumber Layne was excellent. He arrived on time and was incredibly knowledgeable about our system and its history. He was able to quickly diagnose our issue and get it corrected during this visit. My wife and I could not be more pleased with his and Ostrom for their professionalism and quality workmanship. This is why we remain a loyal customer. Thank you Sincerely. Happy new year I was trying to place a second review for Jeff C (electrician and his apprentice)but either google limits reviews over time with the same account or I just could not figure out how to leave a second one. Jeff and his apprentice were excellent. Extremely professional and did fantastic work. On time and within the Budget we approved. Thanks to both of you for a job well done. We continue to use Ostrom because of projects like this one.”
— bryan young, Google Review
Book online: Schedule Now →
Phone: (540) 787-3373
Address: 1530 Plantation Rd NE, Roanoke, VA 24012 (Get directions)
Website: ostromservices.com/?utm_source=google&utm_medium=gbp&se_campaign=GBP
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